Returns / Exchanges
To request a return or exchange, follow the procedure below. Requests are available within 7 days after delivery is completed.
1. Request a return / exchange
- After checking the return / exchange procedure, submit your request on the website where you purchased the item.
- For an exchange, contact RIGOON headquarters separately so that the replacement item can be prepared in advance.
- For product enquiries, search for RIGOON in the KakaoTalk Plus Friend search box.
2. Send the parcel
For an exchange / refund to be processed, send the item with the original packaging and box.
| Item | Source instructions |
|---|
| Shipping fee deposit | Shinhan Bank 110-447-684696 RIGOON 리군 |
|---|
- a. Exchanges / returns due to a product defect: no shipping fee deposit is required.
- b. Exchanges / returns due to a change of mind: deposit KRW 6,000 for round-trip shipping. (KRW 12,000 for island and remote mountain areas.)
Before sending the item, notify headquarters and request collection of the item so that the exchange / return can be processed smoothly.